An MSP was struggling with recurring downtime and instability from its incumbent VMware data center, creating growing SLA exposure, compliance concerns, and risk to client relationships. Many customers relied on always-on applications, making outages and performance issues increasingly disruptive to operations and customer trust. They reached out to Expedient to help, starting with a healthcare client facing the most urgent issues. Working closely with the MSP’s technical team, we restored confidence with the right enterprise cloud architecture for their company and clients.
Recurring downtime and availability issues threatened to impact the bottom line
Incumbent data center's VMware cloud environment caused repeated SLA breaches with end clients
Many clients running 24/7 applications faced growing compliance and operational risk
Business relationships, customer confidence, and the MSP's reputation as a trusted provider came under pressure
Resilient cloud for always-on environments
Workload migration backed by a 100% VMware infrastructure uptime SLA
HIPAA-capable cloud for 24/7 healthcare applications
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