Resources / Case Studies

Transforming Full-Day Outages into a Resilient Cloud Foundation

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An MSP was struggling with recurring downtime and instability from its incumbent VMware data center, creating growing SLA exposure, compliance concerns, and risk to client relationships. Many customers relied on always-on applications, making outages and performance issues increasingly disruptive to operations and customer trust. They reached out to Expedient to help, starting with a healthcare client facing the most urgent issues. Working closely with the MSP’s technical team, we restored confidence with the right enterprise cloud architecture for their company and clients.

Challenges

Recurring downtime and availability issues threatened to impact the bottom line

Incumbent data center's VMware cloud environment caused repeated SLA breaches with end clients

Many clients running 24/7 applications faced growing compliance and operational risk

Business relationships, customer confidence, and the MSP's reputation as a trusted provider came under pressure

Outcomes

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Resilient cloud for always-on environments

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Workload migration backed by a 100% VMware infrastructure uptime SLA

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HIPAA-capable cloud for 24/7 healthcare applications

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