Support

Current clients only may connect with the Operations Support Center through the Support Management Console (SMC). Use it to create or update requests and gain access to proprietary support contact information.

White Glove Client Support

The Expedient Operations Support Center (OSC) – comprised of multiple connected teams within each of our data centers – is committed to ensuring the availability of your data and our expertise 24 hours a day, 7 days a week. The OSC is dedicated to providing the highest quality support in the industry and it’s our promise to:

• Proactively identify service issues
• React with prompt, respectful and skilled attention
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Listen to client feedback and take action for continuous improvement