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Archive of posts from 2016

Is ITIL® the Answer?

Is ITIL® the Answer?

Jonathan Rosenson
Read Time 3 min.

ITIL®, formerly known as Information Technology Infrastructure Library, began in the 1980s and is a framework for standardizing IT practices and procedures for processes like change management, service-level management, incident management and more. It has gone through many iterations since the UK government initiated it. Today, it is set through AXELOS, a joint venture between the British government and Capital...