Archive of posts from 2015

The Value of Around-the-Clock Support

The Value of Around-the-Clock Support

Read Time 3 min.

“The most important part of working in the Operations Support Center is giving people the best possible customer service while quickly and efficiently solving problems.” -Sam Larkin, Expedient Engineer, Operations Support Center Every hosting provider should guarantee around-the-clock support and customer service through the management and monitoring of infrastructure and cloud services, 24 hours a day, 7 days a week,...