# Transforming Full-Day Outages into a Resilient Cloud Foundation

An MSP was struggling with recurring downtime and instability from its incumbent VMware data center, creating growing SLA exposure, compliance concerns, and risk to client relationships.

Source: https://expedient.com/knowledgebase/resources/case-study/transforming-full-day-outages-into-a-resilient-cloud-foundation-msp/

# [Resources](/knowledgebase/resources/) / [Case Studies](/knowledgebase/resources/case-studies/)

## Transforming Full-Day Outages into a Resilient Cloud Foundation

 ![Woman gesturing while talking with a colleague at a table with charts]()

An MSP was struggling with recurring downtime and instability from its incumbent VMware data center, creating growing SLA exposure, compliance concerns, and risk to client relationships. Many customers relied on always-on applications, making outages and performance issues increasingly disruptive to operations and customer trust. They reached out to Expedient to help, starting with a healthcare client facing the most urgent issues. Working closely with the MSP’s technical team, we restored confidence with the right enterprise cloud architecture for their company and clients.

### Expedient Services

[Expedient Enterprise Cloud (EEC) for VMware →](/services/cloud/)

[Cohesity Managed Backups →](/services/cloud-data-protection/)

[Managed Security and Connectivity →](/services/security/)

### Industry

 Technology 

## Challenges

Recurring downtime and availability issues threatened to impact the bottom line

Incumbent data center's VMware cloud environment caused repeated SLA breaches with end clients

Many clients running 24/7 applications faced growing compliance and operational risk

Business relationships, customer confidence, and the MSP's reputation as a trusted provider came under pressure

## Outcomes

![Check circle icon](https://res.cloudinary.com/dvlpy3tua/image/upload/fl_sanitize/uploads/EXP_Check_Circle_Icon.svg)

Resilient cloud for always-on environments

![Check circle icon](https://res.cloudinary.com/dvlpy3tua/image/upload/fl_sanitize/uploads/EXP_Check_Circle_Icon.svg)

Workload migration backed by a 100% VMware infrastructure uptime SLA

![Check circle icon](https://res.cloudinary.com/dvlpy3tua/image/upload/fl_sanitize/uploads/EXP_Check_Circle_Icon.svg)

HIPAA-capable cloud for 24/7 healthcare applications

## More Case Studies

[ 

### Modernizing Government Operations with an AI Enabled Enterprise

When digital transformation became a top priority for this large state county government, delivering a secure, enterprise-grade AI solution quickly became an operation...

Learn More → 

 ](/knowledgebase/resources/case-study/modernizing-government-operations-with-an-ai-enabled-enterprise/)[ 

### Transforming Full-Day Banking Outages into a Resilient Cloud Foundation

A federally regulated savings bank was facing growing operational risk from an unreliable hosting provider that could not deliver the reliability and stability the ins...

Learn More → 

 ](/knowledgebase/resources/case-study/transforming-full-day-outages-into-a-resilient-cloud-foundation-bank/)[ 

### Taking an Energy Utility from Vulnerable to Recovery-Ready

Facing unsupported disaster recovery (DR) infrastructure, the loss of a recovery vendor option, and growing concerns about outage readiness, this energy cooperative ne...

Learn More → 

 ](/knowledgebase/resources/case-study/taking-an-energy-utility-from-vulnerable-to-recovery-ready/)

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### VMware

September 29th, 2026 at 1:00 PM ET
## It’s Time to Decide Your VMware Path

[Join us →](https://go.expedient.com/VMWarePath)