# Expedient ESG Objectives

Source: https://expedient.com/about/esg-objectives/

## Expedient ESG Objectives

Expedient articulates its Environmental, Social, and Governance objectives here along with an overview of how they will be implemented to achieve the measurable targets indicated.

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## Environmental Sustainability

(Accountability: CTO, CFO)

Optimize Energy Efficiency

- Continuously monitor and analyze energy consumption data from sensors. Identify areas for optimization and implement energy-efficient technologies and refine efficiency practices.
- Track energy consumption and compare it against the baseline.

Mitigate Carbon Emissions

- Achieve Net Zero carbon emissions on Expedient Enterprise Cloud platforms by 2030 through renewable energy sourcing.
- Monitor carbon emissions and report on an annual basis.

## Social Responsibility

(Accountability: VP of HR, President/COO, CEO)

Enhance Diversity and Inclusion

- Increase the diversity of the workforce by achieving improvement through new sources of candidates in each Expedient market by 2028.
- Conduct annual surveys to gauge employees’ perception of the workplace and report progress and actions to the board.

Develop the Whole Employee

- Improve overall employee satisfaction and well-being by achieving a 10% increase in the utilization of health and wellness programs by 2028.
- Enhance existing health and wellness programs, offer mental health support services, and organize workshops on stress management and work-life balance. Encourage employee participation through incentives and recognition.
- Conduct surveys to gather feedback on program effectiveness and adjust programs based upon participation rates.

Engage in Our Communities

- 50 Employees participate in volunteer work annually to local communities tracked in a log.
- Partner organizations to track and summarize the impact of participation.

## Corporate Governance

(Accountability: President/COO, CTO)

Enhancing Ethical Business Practices (President/COO)

- Maintain or increase an annualized average Client Pulse Score of 80 or above (out of 100) through client feedback request surveys offered daily.
- Implement rigorous quality control measures that prioritize client feedback for continuous improvement.
- Conduct annual Net Promoter Score satisfaction surveys. Regularly review daily/weekly survey results and client feedback to identify areas for improvement. Publish continuous improvement action plans.

Ensuring Data Security and Privacy (CIO)

- Ensure employees comply with data security standards as documented in Expedient’s Security Policy.
- Achieve zero data breaches through robust security protocols, regular security audits and vulnerability assessments, and security best practices training for all employees.
- Conduct quarterly internal and external security and vulnerability scans. Monitor and report security incidents and breaches. Share security and compliance status and incident response actions.

Ensuring Availability and Resilience (CTO)

- Maintain uptime of critical Expedient systems and data repositories with thorough vulnerability assessments, advanced proactive monitoring, personnel training, supplier accountability and executable recovery procedures.
- Continue to invest in redundant systems and infrastructure and test comprehensive disaster recovery plans.
- Monitor system uptime and analyze root causes publish findings.

## 2025 ESG Objective Scorecard
 ![ESG Objectives Table](https://res.cloudinary.com/dvlpy3tua/image/upload/fl_sanitize/uploads/exp-esg-objectives-2025.svg)

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