White Glove Support

At Expedient Data Centers, “white glove support” refers to a meticulous approach to service excellence. Simply defined, this label reflects our goal to offer you solutions, support and service that extend beyond the walls of the data center. Yes - our always available managed data solutions are a differentiator, but it is the around-the-clock access to our analysts, technicians and engineers that truly sets us apart from the competition.

 

More than Just Your Managed Data Service Provider - Your Partner

Our goal is to be the business partner that you measure all other vendor relationships against. We strive to provide you with an always available knowledgeable support team who can quickly respond to any questions that may arise.

White Glove Support from Expedient Means:

  • Expedient Operations Support Center (OSC): Cross-trained in multiple technology disciplines, Expedient
    OSC analyst, technicians and engineers proactively ensure the reliability of your network and react to unplanned events - 24x7x365
  • 24 hour a day support - Access support how and when you choose, whether that is online, by phone, or on-site
  • Dedicated Sales, Management and Support Staff: With the dedication and experience to understand your unique pain points, Expedients team of managed data service professionals are always available to help design solutions that match your exact needs
  • Support Management Console: Help yourself through our Support Management Console (SMC). Create service related requests, receive maintenance updates, manage user access, and view account information, all from one spot

In short, at Expedient the White Glove Treatment exemplifies our commitment to superior customer service. With support and expertise that extends beyond the walls of our data centers, we are your partner in ensuring data availability.

 

Expedient Data Centers Operations Support Center Value Statement

White Glove Customer Support: The Expedient Operations Support Center (OSC) - comprised of multiple connected teams within each of our data centers - is committed to ensuring the availability of your data and our expertise 24 hours a day, 7 days a week. The OSC is dedicated to providing the highest quality support in the industry and it's our promise to:

  • Proactively identify service issues
  • React with prompt, respectful and skilled attention
  • Set reasonable expectations that can be counted on
  • Present the facts transparently to promote collaborative solutions
  • Listen to customer feedback and take action for continuous improvement

Expedient: Where Knowledge and Accountability Come Together